Sales
Tenant Support
Full-time · Ho Chi Minh City
Staffs the hotline and Zalo, handling anything that comes up during a tenancy.
Responsibilities
- Staffs the hotline and Zalo during business hours.
- Takes in repair reports, schedules a technician, and follows through to completion.
- Sends payment reminders and explains invoice line items when asked.
- Logs recurring complaints so the operations team can fix the root cause.
Requirements
- Replies quickly and stays calm with a frustrated tenant.
- Can explain invoice figures in plain terms.
- Handles tenants' personal information carefully.
Nice to have
- Has worked in customer support or a call center.
- Can use CRM software.